Privacy Policy

Last updated: 27 October 2026

EA Consultancy ("we", "us") helps students from Bangladesh apply to universities and for student visas abroad. This policy explains what personal information we collect, why, how we keep it safe, and the choices you have. It covers our website eaconsultancy.org, our student portal, the EA Consultancy app for Android, our Facebook and Instagram pages and ads, WhatsApp and Messenger chats with us, and our offices in Dhaka and Khulna.

• What we collect
• How we use it
• Who we share it with
• Facebook, Instagram, WhatsApp
• The EA Consultancy app
• How long we keep it
• Your rights
• Delete your data
• Contact

1. Information we collect

• Contact details you give us: name, phone or WhatsApp number, email address, and which office you would like to visit.
• Study plans: the country, course and intake you are interested in, and answers you give in our forms (including Facebook and Instagram lead forms).
• Documents you upload or hand to us for an application, such as passport, NID, academic certificates and mark sheets, language test results, letters of recommendation, experience certificates, photos, family and police documents.
• Messages you send us by WhatsApp, Messenger, email, phone or the student portal, and notes our counsellors make about your case.
• Payment records for our service fees (amounts, dates and receipts). We do not store card numbers.
• Website use: basic technical data and cookies, including the Meta (Facebook) Pixel, which helps us measure our ads. See section 4.

2. How we use your information

• To answer your enquiry, call or message you back, and book appointments.
• To advise you, prepare and submit university and visa applications on your behalf, and track their progress.
• To send reminders about documents, appointments and deadlines.
• To issue invoices and receipts.
• To improve our service and measure which ads and pages work, using summary statistics.

We do not sell your personal information.

3. Who we share it with

• Universities, colleges and their admission partners, only for the applications you ask us to make.
• Embassies, visa application centres and authorities, when you apply for a visa.
• Service providers that run our systems for us under confidentiality: our secure CRM and student portal database (Supabase), email delivery, and Meta (WhatsApp, Messenger, Facebook).
• Authorities, if the law requires it.

4. Facebook, Instagram, WhatsApp and Messenger

• When you fill in one of our lead forms on Facebook or Instagram, Meta sends us the answers you submitted, and they go straight into our CRM so a counsellor can contact you.
• When you message our Facebook Page or WhatsApp number, we receive and store your message, name and number so we can reply and keep the history of your case.
• Our website uses the Meta Pixel to count visits and form submissions from our ads. You can control ad tracking in your Facebook settings under "Ad preferences", or block cookies in your browser.
• Meta's own use of data is covered by Meta's Privacy Policy at facebook.com/privacy/policy.

5. The EA Consultancy app (Android)

The app lets students, our staff and our source partners sign in to the same services as on our website. In the app:

• Sign-in: your email and password (or, for source partners, your Source ID and a one-time code we send by WhatsApp). Your session is kept on your phone so you stay signed in. One-time codes are stored only in scrambled (hashed) form, expire after 5 minutes and are deleted after 30 days.
• Fingerprint or face unlock (optional) uses your phone's own Android security. We never receive your fingerprint or face data.
• Phone calls: Call buttons open your phone's dialler with the number filled in. The app does not place calls by itself and does not read your call history or contacts. Staff may write down how a call went.
• Microphone and camera are used only when you start a voice or video call in the app, record a voice message, or take a photo of a document, and only after you allow it. We do not record calls.
• Notifications: if you allow them, we use Google Firebase Cloud Messaging to send alerts (for example a new message). Firebase gives your phone a notification token, which we store with your account until you sign out.
• Files: documents you choose to upload are stored in our private, access-controlled store. Files you download (invoices, receipts, reports) are saved to your phone's Downloads folder.
• The app shows no ads, does not use advertising identifiers and does not sell or share your data for advertising.
• Delete your account in the app: My account › Delete my account, or on the web at eaconsultancy.org/app/delete-account.html.

6. How long we keep it and how we protect it

We keep your information while we are working on your application and for up to 3 years after our last contact, so we can help with follow-up questions, visa renewals or later study. Financial records may be kept longer where the law requires. Enquiries that never became students are removed after about 2 years.

Access is limited to our staff who need it, each with a personal login. Data is encrypted in transit, and documents are stored in a private, access-controlled store, not on public links.

7. Your rights

You can ask us to: show you the information we hold about you, correct it, stop contacting you, or delete it. You can stop messages at any time by replying "STOP" on WhatsApp or telling your counsellor.

9. Children

Our services are for students preparing for higher education. If a student is under 18, we work with their parent or guardian.

10. Changes

We may update this policy. The date at the top shows the latest version.

11. Contact us

EA Consultancy
Dhaka office: Ramna, Dhaka
Khulna office: 70 KDA Avenue, Khulna
WhatsApp (messages only): +880 1910-410709
Email: eaconsultancy.bd@gmail.com